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How to Fix Sudden Death Problem on Galaxy S3

How to Fix Sudden Death Problem on Galaxy S3

The Samsung Galaxy S3 is the world’s most popular smartphone. But like anything in life, the Galaxy S3 isn’t perfect. Over the past few weeks, many GS3 users have been complaining about a ‘sudden death’ problem.

The sudden death problem is as best as it sounds: you’re using the GS3 when suddenly, it turns off and doesn’t turn on ever again. That’s right: your GS3 can literally die in your arms. And no matter how long users waited, their GS3 never turned on again.

This isn’t a small problem. If we’re judging by a recent XDA thread about the incidence, it has affected hundreds of GS3 users around the world.

If your GS3 recently died, turned into a brick, and refused to boot, then Samsung is working on an official fix for the problem. The problem is related to the eMMC firmware, which means that it can be fixed by simply installing new device drivers. But installing new firmware is beyond the skillset of most Android users, so here’s an easier solution:

Step 1) Contact Samsung Service Center here or find a Service Center near you

Step 2) Send in your Samsung Galaxy S3

Step 3) Samsung will replace your GS3’s motherboard and return it

Meanwhile, if your GS3 hasn’t died yet, then all you can do is pray that the Samsung Grim Reaper doesn’t touch you next. If it does, you can wait for the official fix release from Samsung or order a brand new motherboard from the Samsung service center when you send your phone in for repairs.

Have you been affected by this GS3 sudden death problem? How did you fix it? Let us know in the comments!

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About the author

Andrew Tufts

Andrew Tufts is a tech writer from Canada. He currently owns a Samsung Galaxy S5 and can be yelled at on Twitter @emperoryogi

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15 Comments

  1. Akritri Soni
    October 13, 2014 at 4:06 am

    Hey Andrew, I faced this problem in my device I bought in India (actually won in a Twitter competition). This phone was dead and Samsung asked 12k INR for the fix.. Although it was there software fault, I didn’t did anything wrong while using it..


  2. David Harrigan
    September 13, 2013 at 7:57 pm

    its known that it partially rewrites the internal bootloader to display that. if it doesnt have a product number its internal memory has failed.


  3. Shalom Darmon
    April 23, 2013 at 8:09 am

    my galaxy s3 "sudden died" after around 200 days.
    I sent it to to a repair center.
    they changed the motherboard but they do not mentioned if the same is going to happen again.
    i do not know even if they replace the motherboard with a new one (without the same bug) or not.
    to bad no one tell us about this problem when we buy the galaxy.


  4. Alan Donoghue
    April 23, 2013 at 12:03 am

    Samsung Service Centre will NOT "just replace and return it " they want to charge for it too! I just got asked for $200 to fix mine, as "Samsung doesn't believe this is covered by warranty and may have occurred due to accident".


  5. Alessandro Salvati
    March 26, 2013 at 3:35 pm

    Mine died a few days ago, bought it about 7 months ago.
    I left it charging in the morning and found it at midday with the blue led blinking. I had been experiencing some stuttering and occasional freezing while unlocking for about 2 weeks.
    My system status now appears to be Custom, yet Samsung didn't warn me in any way about the need to update or the possibility it could die, even if it sold me with a defective kernel.
    I don't really know if they're going to charge me for repairs/replacement, but I think that for a top gamma mobile they should do it anyway :-/


    • Henrik Syrstad Moen
      April 10, 2013 at 5:42 pm

      What happend, did Samsung cover the repairs?


  6. Allen Gavin
    March 26, 2013 at 1:41 am

    My GS3 had the sudden death today. I've had it for 7 months. No other signs of trouble before it died.


  7. Mohammad Abu Ghazaleh
    March 11, 2013 at 11:08 pm

    my mobile Sudden Death Syndrom s3 today.


    • Eman Mazen
      March 12, 2013 at 12:35 am

      slamto ,,kifo halla?


  8. Ambarish Nair
    March 7, 2013 at 5:50 pm

    mine died today…..m tensed becos I already rooted my s3 and was using a custom rom! will it void my warranty? pls reply


    • Michael Angelo
      March 13, 2013 at 2:41 am

      Yes. Any rooting will always void a manufacturer warranty. Samsung had mentioned that they would replace the devices affected by the "sudden death" issue even if rooted. If you're worried, you can always unroot and restore the device to stock just as if was brand new; no one would know the difference. There are many threads on the XDA forums that explain this. Using Odin seems to be the best way to both root and unroot the S3's.


    • Chris Jansen
      March 16, 2013 at 11:31 am

      Michael Angelo, just wondering, but; how would you unroot your phone when it is dead? :P


  9. Anonymous
    March 6, 2013 at 11:59 am

    Thought I had Sudden Death Syndrome this morning and googled around and found this page. Phone was dead – would not start but green light glowed that it was fully charged. I took my battery out for a few minutes, put it back in and phone started up. *phew*


    • Dan Levold
      May 20, 2013 at 10:23 pm

      Just like mine. But it dies again soon after. Has yours had more issues?


  10. Nick Jean
    February 22, 2013 at 8:10 pm

    one question, will my data be lost?


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