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How to fix Google Play Store problems – apps not downloading

How-To 15 Nov 2012
How to fix Google Play Store problems – apps not downloading

Android isn’t perfect. Not even the most hardcore Android fan can say that it is. Many Android users experience problems downloading apps from the Google Play Store. Apps might refuse to download, or they might simply be stuck on the “downloading” status without ever actually downloading anything.

There are a number of different ways to fix this problem. Sometimes, a simple restart will fix your problem. But if you’re like most Android users, then restarting your device is the first thing you do when you encounter a problem.

So how do you actually fix Google Play Store problems? Here’s an easy troubleshooting guide that will fix many of the problems you’re having with Google Play:

Step 1) Go to your Settings menu

Step 2) Tap Applications (also known as Applications manager)

Step 3) Tap the Running tab

Step 4) Force close the Google Play Store app if it’s running

Step 5) Go back to the Downloaded tab and tap the Google Play Store icon

Step 6) Tap the Clear data and Clear cache buttons then head back to the main menu

Step 7) Restart your Android

Step 8) Open the Google Play Store app

Step 9) Try downloading an app to see if that fixed your problem

If that didn’t work, then there are some other tips that could alleviate your problem:

-Uninstall the latest Google Play Store updates (using the Applications Manager) and follow Steps 6 through 9 listed above

-Uninstall Google Play and download apps by accessing the Google Play Store through the internet browser

-Download an alternative app store

-If the problem persists, contact Google tech support or tech support for whatever Android manufacturer made your phone (Samsung, HTC, LG, etc.)

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About the author

Andrew Tufts

Andrew Tufts is a tech writer from Canada. He currently owns a Samsung Galaxy S5 and can be yelled at on Twitter @emperoryogi

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5 Comments

  1. Jorge Rich
    May 1, 2013 at 5:30 pm

    Fixed.. Thank You..


  2. Tommy Cha
    April 11, 2013 at 4:09 pm

    I did to Step 6 and tap on the Clear data but the Clear cache button did not came on is that not suppose to happen , but I went ahead a did to step 9 and restart and didn't work went I try downloading it.


  3. Harold Joseph Reyes
    March 30, 2013 at 7:21 am

    it said when I restart "the process com.google.process.gapps stopped". same problem. what's next?


  4. Brenda M. Borgonia
    March 2, 2013 at 12:37 pm

    thank you so much! it fixed the problem.


  5. Hamed Houth
    February 21, 2013 at 4:23 am

    thanks a lot! worked for me.


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